Gavin Liddell

Gavin Liddell

IT Professional | Audio/Visual Technician

Richardson, TX

About Me

  • I’m a recent graduate from the University of Texas at Dallas who studied Computer Information Systems and Technology, with a focus in enterprise systems.
  • I have a variety of work experiences, primarily associated with non-profit religious organizations, but I’ve also taken on many personal projects, such as this blog, to expand my skills and learn new ways of using technology.

Background

  • I started running my own homelab back in 2022 when I wanted to get away from some of the nonsense and politics with services like Spotify and Apple Music. I started hosting an application called Navidrome, which acts as a personal Spotify for music I buy and own. Since then, I have gradually grown the number of applications I run on my old 2017 i7-7500u Acer laptop. This learning experience has been instrumental to preparing me for a future within the CISTech world, and it’s something I’ve enjoyed doing since I started learning about it.
  • The purpose of this blog is to share my experiences going through college, lessons I learned, or random thoughts that I want to share with the world! Think of this like a healthier social media for me, where I can make posts, but without the downside of doom-scrolling right before an important test.
  • Additionally, I am a bit of an amateur when it comes to writing, but hopefully this blog will help me to further develop my writing skills too! Either way, I hope you find my thoughts useful and insightful into the world I live in! Thanks for reading!

Experiences

IT Intern

Summer 2025 · IMA Financial Group Inc.

  • Provided Level 1 IT support, closing 20+ help desk tickets, documenting issues and resolution steps.
  • Deployed and managed 20+ endpoints using Microsoft Intune to ensure a consistent user experience.
  • Audited 100+ endpoints across 5+ sites, collecting services tags to maintain accurate asset warranty records.
  • Developed PowerShell automations to streamline asset data imports into FreshService, improving accuracy.
  • Presented 4+ projects to the internal IT team, demonstrating process improvements and personal growth.

IT Intern

Summer 2024 · Harvest Midstream Company

  • Developed a contractor account management application to support user onboarding and access control.
  • Documented 5 conference room A/V systems to improve usability and reduce support requests.
  • Designed 6 phishing templates for 3 cybersecurity awareness campaigns.
  • Planned and analyzed office layout for 20+ new networking access points for optimal internet access.
  • Presented technical project outcomes to senior leadership, highlighting IT support improvements.

Media Production Crew

Summer 2023 · Montreat Conference Center

Summer Program Facilitator

Summer 2022 · Presbyterian Mo-Ranch Assembly

Lead Audio/Visual Technician

2017-2022 · The Woodlands Community Presbyterian Church

  • Coordinated $15,000 live-streaming hardware installation, including system setup, testing, and support.
  • Collaborated with IT staff to implement new network infrastructure, improving system speeds by 400%.
  • Onboarded and trained 2 new team members on technical systems and operational procedures.
  • Provided real-time troubleshooting for sound systems, presentation equipment, and live broadcasts.
  • Enhanced the church’s outreach through sound production management.

Education

B.S. in Computer Information Systems and Technology

2023-Present · University of Texas at Dallas

2020-2023 · Lone Star College - Montgomery

Skills

OS: Windows, macOS, Linux
Software: Microsoft 365, Active Directory, Docker, SAP
Programming/Automations: Java, HTML, PowerShell, UiPath
Artificial Intelligence: ChatGPT, ollama
Data: SQL, Excel, PowerBI, Tableau

Hobbies

  • Computer Building
  • Homelab Managing
  • Gaming
  • Rock Climbing